In regards to your concern, I would request you to please provide me the below mentioned information so that I can assist you further :ġ) Provide me the screenshot for the error message with full background. I finally got a response from Technical Support. Due to the customer service and not being able to burn a Blueray Disc, I am giving the program a 1 star rating.
If I cannot get phone support, then why have this kind of service that you have to pay for in the first place. The person that I talked to(don't know what country) at their customer service center basically told me since I already had a ticket open, that I would have to wait for the response that could take 24 to 48 hrs with instructions. Paid $29.00 for two months, so I called today (8/18/15) to see if I could get help quicker. I went ahead and paid for the Telephone support. Waiting for Customer Service Response in writing is just too slow.
I have an account I set up at their website to get my concern's answered. I am unable to burn Blueray Disc as I continually get the following Error Message: the only negative I have for this product is the following: Editing video is easy and I enjoy all the different options that you get with the suite to make your video standout. I purchased PowerDirector 13 suite on 8/6/15.
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